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Humility: An Essential Value
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Humility: An Essential Value

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Humility, a designer’s essential value—that has a nice ring to it. What about humility, an office manager’s essential value? Or a dentist’s? Or a librarian’s? They all sound great. When humility is our guiding light, the path is always open for fulfillment, evolution, connection, and engagement. In this ...

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The Wax and the Wane of the Web
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The Wax and the Wane of the Web

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I offer a single bit of advice to friends and family when they become new parents: When you start to think that you’ve got everything figured out, everything will change. Just as you start to get the hang of feedings, diapers, and regular naps, it’s time for solid food, potty training, and overnight sleeping. ...

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Opportunities for AI in Accessibility
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Opportunities for AI in Accessibility

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In reading Joe Dolson’s recent piece on the intersection of AI and accessibility, I absolutely appreciated the skepticism that he has for AI in general as well as for the ways that many have been using it. In fact, I’m very skeptical of AI myself, despite my role at Microsoft as an accessibility innovation ...

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I am a creative.
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I am a creative.

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I am a creative. What I do is alchemy. It is a mystery. I do not so much do it, as let it be done through me. I am a creative. Not all creative people like this label. Not all see themselves this way. Some creative people see science in what they do. That is their truth, and I respect it. Maybe I even envy ...

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User Research Is Storytelling
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User Research Is Storytelling

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Ever since I was a boy, I’ve been fascinated with movies. I loved the characters and the excitement—but most of all the stories. I wanted to be an actor. And I believed that I’d get to do the things that Indiana Jones did and go on exciting adventures. I even dreamed up ideas for movies that my friends and I ...

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Building Resilience at Any Age with Lynn Smith
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Building Resilience at Any Age with Lynn Smith

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Building Resilience at Any Age with Lynn Smith written by John Jantsch read more at Duct Tape Marketing Listen to the full episode:   Overview On this episode of the Duct Tape Marketing Podcast, John Jantsch interviews Lynn Smith—nationally recognized TV news anchor, keynote speaker, media consultant, and founder of ...

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An Holistic Framework for Shared Design Leadership
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An Holistic Framework for Shared Design Leadership

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Picture this: You’re in a meeting room at your tech company, and two people are having what looks like the same conversation about the same design problem. One is talking about whether the team has the right skills to tackle it. The other is diving deep into whether the solution actually solves the user’s ...

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From Beta to Bedrock: Build Products that Stick.
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From Beta to Bedrock: Build Products that Stick.

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As a product builder over too many years to mention, I've lost count of the number of times I've seen promising ideas go from zero to hero in a few weeks, only to fizzle out within months. Financial products, which is the field I work in, are no exception. With people’s real hard-earned money on the line, ...

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Why Thought Leadership is the New PR
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Why Thought Leadership is the New PR

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Why Thought Leadership is the New PR written by John Jantsch read more at Duct Tape Marketing Listen to the full episode: Overview On this episode of the Duct Tape Marketing Podcast, John Jantsch interviews Amy Rosenberg—seasoned PR strategist, agency founder, and author of “A Practical Guide to Public Relations for ...

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Asynchronous Design Critique: Giving Feedback
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Asynchronous Design Critique: Giving Feedback

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Feedback, in whichever form it takes, and whatever it may be called, is one of the most effective soft skills that we have at our disposal to collaboratively get our designs to a better place while growing our own skills and perspectives. Feedback is also one of the most underestimated tools, and often by ...

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Asynchronous Design Critique: Getting Feedback
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Asynchronous Design Critique: Getting Feedback

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“Any comment?” is probably one of the worst ways to ask for feedback. It’s vague and open ended, and it doesn’t provide any indication of what we’re looking for. Getting good feedback starts earlier than we might expect: it starts with the request.  It might seem counterintuitive to start the process of ...

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